Customer Feedback : Thanks to Turbo Wash, viscosity controller malfunctions has dramatically decreased.

Customer Feedback　: The use of Turbo Wash has significantly reduced viscosity controller malfunctions.

This feedback comes from Viscon users in Japan, Taiwan, Thailand, the Philippines, Singapore, Malaysia, Indonesia, Vietnam, and Bangladesh.
“Actions speak louder than words.”
“Seeing is believing.”　　　　　　　　　Part 　1

Due to Covid-19 pandemic, I was compelled to return to Japan,
which led to a significant change in my lifestyle.
Prior to this, I used to travel to around 13 countries,
including China and Japan, where our agent and users were based,
almost every month, from Shanghai in China.
This pattern shifted dramatically over the last three and a half years.

Two and a half months ago, I embarked on my first overseas trip
since the pandemic, which took me to Thailand for the Open House
and the Propak Asia 2023 exhibition.

Unable to travel abroad and facing significant restrictions even within Japan,
I found myself in what felt like a “confinement” in Japan 　(laughs).
This situation prompted me to channel my energy into activities
like creating content for social media platforms like SNS, YouTube,
Facebook, as well as producing content for the company’s official blog
in both Japanese and English versions, as I couldn’t enjoy the freedom
of movement both internationally and domestically.

Gathering information from platforms like YouTube on my own,
I took about two and a half years to go from server subscriptions
to launching a blog.
Looking back now, I realize that without covid-19 pandemic,
I might not have been able to realize these endeavors yet.

Although our blog (in both Japanese and English) is humble,
it appears to have been viewed by people from 35 countries around
the world, including Japan.
This includes individuals from countries where our Viscon Japan brand
viscosity controllers have not yet been introduced.
Below is the list of countries where Viscon Japan viscosity controllers
have not been introduced yet, but people from these countries
have accessed our blog (in both Japanese and English versions).
( Ireland, the UK, Germany, Switzerland, Norway, Finland,
Italy, Spain, Yemen, Brazil, Canada )

Once again, I have come to truly appreciate the power of the internet.

We have been utilizing our blog and YouTube to provide convenience
not only to customers who are already using our Viscon viscosity controllers
but also to receive positive feedback from overseas customers
about the convenience and good service it offers.

Both YouTube and the explanations in this blog post have been used as references by our customers and agent distributors.

In the future, such convenient utilization is expected to further expand
among our distributors and users.
With this direction in mind, we plan to prepare and publish articles that
are conscious of such purposes.

Articles that align with such goals are the focus of this topic.
“Viscon Japan Revolutionized the History (Common Sense) of
Viscosity Controllers in 2015,”
as said by customers from various Asian countries.

Customers were led to say such things due to the following elements:

New development in cleaning method – Turbo Wash (Patented)
No need for air purging, Smart Lubrication System (Patented)
User-friendly structural design (Industry-first)

With the introduction of Viscon Japan viscosity controllers,

featuring completely new technological advancements and designs,
the proliferation of cleaning functions began in the market.
This led to the standardization of stainless steel solvent tanks
and set the current market standard, all initiated by
Viscon Japan viscosity controllers.

For details and an overview of Turbo Wash, please refer to the following blog article when you have the time.

Related Reference Blog Post ↓ ↓ Please click.
引用記事url

In this related blog post, we explain the motivation behind our development of Turbo Wash and provide an overview of its features.

Now, it’s all well and good to have developed something new,
but the real question is:
how does it perform in actual use?
This is crucial, both for us as manufacturers
and for the customers and users who will be using it.

Actions speak louder than words.
Seeing is believing.

The superior cleaning capability of Turbo Wash compared to
traditional solvent circulation is clearly demonstrated in
the experiment data provided in the aforementioned related blog post.
The real question is how actual customers and users who have used it
found the performance.

Please refer to this photo. (Actions speak louder than words.
Seeing is believing.)

Information about this customer is explained in the following blog post
for your reference. Philippines customer.

Related Reference Blog Post ↓ ↓ Please click.
引用　URL

Within this related article, the background, circumstances, and details
about this customer in the photograph are thoroughly explained.
Please take the time to view it when you can.

Viscon Japan patent technology, “Turbo wash ” and ” Smart Lubrication system” solved users’ problems.

Actions speak louder than words
Seeing is believing – A picture is worth a thousand words.

❶ The customer arranged the Turbo Wash-equipped Viscon Japan
viscosity controller and another brand’s viscosity controller
(which I sold during my previous job, around 30 units)
alternately in each unit of the gravure printing press.

Turbo Wash-equipped viscosity controller
+
Conventional viscosity controller
+
Turbo Wash-equipped viscosity controller

❷ Why?
Why did the customer arrange them in this way?

➌ Answer: The conventional viscosity controller does not have
the powerful bubble cleaning of Turbo Wash.

With the traditional solvent circulation cleaning,
the cleaning is insufficient → Leading to malfunctions.

Therefore, even when cleaning the conventional viscosity controller,
the adjacent Turbo Wash-equipped viscosity controller (Viscon Japan)
with Turbo Wash is used to achieve thorough cleaning.

This is why the customer arranged them in this way,
using the Turbo Wash-equipped viscosity controller from Viscon Japan
to fully experience the superior cleaning ability.

memo

Subsequently, the president of this customer in the Philippines
arranged the viscosity controllers, alternating between Viscon Japan’s
viscosity controller and another conventional one, as shown in the photo.
They conducted Turbo Wash cleaning for all the viscosity controllers.

㋐ As a natural outcome, Viscon Japan’s viscosity controller
experienced no malfunctions, and the previously frequent malfunctions
in the other conventional viscosity controllers also drastically reduced.

㋑ Furthermore, they started using Turbo Wash for cleaning
the circulation pumps used in the factory.

㋒ The result was a significant reduction in malfunctions for the other conventional viscosity controllers and also a substantial decrease
in circulation pump malfunctions.

㋓ Consequently, overall malfunctions were greatly reduced,
leading to a substantial decrease in expenses for purchasing
spare parts.

memo xxx

　　　　　　　　　　　Turbo Wash　の　YouTube　ビデオ
↓↓　クリックして下さい
　Turbo Wash　YouTube video

In September 2019, I had the honor of being invited to this company’s
30th-anniversary party, and I received gratitude from the president of
this company in Philippines.
(See the photo below, this company’s 30th Anniversary Party)

Traditional Viscosity Controller:
3 Major Causes of Malfunction |　　 Viscon Japan’s Solutions

① Inadequate Cleaning: 50% – Turbo Wash (Patented)
② Insufficient Lubrication: 30% – Smart Lubrication System (Patented)
③ Improper Operation: 20% – User-Friendly Design

3 Major Causes of Malfunction in Conventional Viscosity Controllers: as noted above.

These are the findings drawn from the extensive repair experience of our Chief Development Officer, often referred to as the “Viscometer Doctor,” who has over 23 years of history in the viscosity controller field. Additionally, these conclusions are supported by my marketing analysis. These causes highlight the persistent issues associated with traditional diaphragm pump viscosity controllers.

Based on this root cause analysis, the necessity for new research and development for enhancing customer convenience became evident. As a result, new technologies were developed by Viscon Japan Inc., which are the aforementioned solutions: